Frequently Asked Questions
What are the hats made of?
100% cotton or 100% polyester with UPF 50+.
How am I charged?
The website is in Canadian Dollars. If you are outside Canada your credit card will be charged whatever the going exchange rate is at your bank.
What are the shipping costs ?
Local shipping is $8.00CAD. International shipping is determined by location please email before ordering email@example.com
What does UPF 50+ mean?
UPF (Ultraviolet Protection Factor) is specifically designed for sun protection and is produced from a fabric rated for its level of ultraviolet (UV) protection. Source Wikipedia. 50+ is the highest rated sun protection in clothing.
Where do we ship to?
We ship all across Canada within 5 business days. For U.S.A. orders please contact us at firstname.lastname@example.org for details.
What currency is shown on our website?
The currency shown is in Canadian dollars.
How do I clean the Hats?
Each hat has been made for you with care. For overall cleaning of your hat, please hand wash in cold water and lay flat to dry.
The Loving Ladybug and FlapjackKids are not responsible for damage due to long-term wear and tear. However, we hope your products are eventually loved to pieces!
What are the measurements of your hats?
Small - Circumference 20” (6 months to 2 years)
Medium - Circumference 21” (2 years to 4 years)
Large - Circumference 22” (4 years to 6 years)
Why is the opening for the BAHA towards the top of the hat?
We found from personal experience that small children (our daughter started to wear hers at 4 months of age) need to place the BAHA to the top of their heads as they bump, roll over and/or lean on it when the BAHA is behind their ear. This included everyday wear around the house and in car seats. So we benefited most when the BAHA was towards the top of her head.
Do you do Custom Orders?
We will happily work with you to create a custom opening/location for your hearing device. Please contact us to discuss details and provide measurements.
How quickly will my order be processed?
We will process and ship your order within 5 business days. All items are shipped by Canpar and require a signature upon receipt.
What will my personal information be used for?
When you register we collect your name, mailing address, phone number and email address. This information is used to respond to your requests, contact you if necessary and, if you wish, send you emails or mail about sales, promotions and special events.
How do I return or exchange a product?
If you are not completely satisfied with your purchase, we will gladly exchange or refund it. You may return it with your original packing slip and in the hats original condition. Please contact us through email at email@example.com and we will happily return it for the full price less shipping. Once we have received the returned item we will process and refund your money, less the shipping.
Return Policy: Within 30 days of order for a complete refund, less the shipping. Please contact us to arrange.
What is the difference between the original FlapJackKids hats and the I Hear That hat?
It is with great pleasure that I share, The Loving Ladybug is working with FlapJackKids to provide the I Hear That hat. They “strive to provide excellent products and insist on the best materials available. Their products are routinely checked and monitored by quality inspectors to ensure excellence and to meet FlapJackKids high standards”. The hats are always reversible and UPF 50+ to protect your children.
The I Hear That hat has been modified to allow children with the a Unilateral softband to wear their hearing aid and hat together. They no longer have to take off the softband to go outside and wear a hat! There is an open area to the upper side of the hat that allows the hearing device to fit through and be comfortable with no feedback.
The additional benefit is the Softband will stay in place and your child or other children are less likely to pull it down!
** The Loving Ladybug is in no way making claims or suggesting that you override your doctors/Audiologist recommendations. We are only sharing from our personal experiences.**
At The Loving Ladybug we love to hear from you and your feedback. Please contact us or email us for any other question firstname.lastname@example.org